Orders & Products
We offer a full range of sizes across our men’s and women’s collections. Our team is in daily contact with suppliers worldwide, so stock levels are always kept up to date on our website. If a size is unavailable, we work quickly to update the site so you can shop with confidence. Have questions? Reach out anytime at support@mirano.uk.
Every item is tested on real people — never just mannequins — so our sizes are as accurate as possible. Fit preferences can vary, so we always recommend checking the size chart available on each product page. Prefer a looser or more fitted look? The chart helps you find the right size for your style.
Still unsure? Email us at support@mirano.uk — we’ll be happy to help you find the perfect fit.
We typically do not restock, as we focus on offering seasonal collections that are fresh and relevant. Occasionally, we may bring back popular items, in which case we notify customers via email or directly on the product page.
Yes — our products are designed and tested on real people to ensure the most accurate fit possible. Because everyone has different preferences (some prefer a looser, oversized fit, while others prefer a more tailored look), we always recommend checking the size chart available on each product page before placing your order.
We use carefully selected fabrics chosen for their comfort, durability, and timeless appeal — including high-quality cotton, wool blends, and soft knits. Our goal is to create clothing that feels as good as it looks and lasts beyond one season. We are always working to improve our fabric selection and welcome customer feedback. If you have suggestions or requests, we’d love to hear from you at support@mirano.uk.
Shipping & Delivery
Our standard delivery time is 6–8 business days, including 1–2 business days for processing. We work closely with our carriers to ensure your order arrives as quickly as possible. For full details, you can always check our Shipping Policy page or contact us at support@mirano.uk if you have specific concerns.
At this time, we ship exclusively within the United Kingdom. This allows us to maintain a fast and reliable delivery service for all our customers. We are always reviewing new opportunities to expand our service — stay tuned for future updates.
As soon as your order is shipped, you’ll receive an email with your tracking number and a direct link to follow your package’s progress. You can also visit our Track Your Order page on our website at any time to check the status. If you notice any issues or delays, our support team is here to help — just reach out to support@mirano.uk.
We work with trusted carriers like Royal Mail and DHL to ensure reliable delivery. If your order is delayed, we’ll do our best to assist and provide updates. Please note that delays caused by the carrier are outside of our control — but we’ll always support you in finding a resolution.
Returns & Exchanges
We offer a 14-day return window from the day you receive your order. You’re welcome to try items on to check the fit, but they must be returned in their original condition — unwashed, with tags and packaging intact, and free from signs of wear.
Please visit our Refund Policy page for full details.
Simply send us an email at support@mirano.uk with your order number and reason for return or exchange. This is the fastest way to get assistance, and our team will guide you step by step to make the process quick and hassle-free.
Refunds are processed as soon as your return is received and inspected by our team. Please allow time for shipping back to our supplier and up to 5 business days for the refund to appear on your original payment method. We will keep you updated by email every step of the way.
Payments
We accept a wide range of secure payment methods to make your shopping experience smooth and worry-free. You can pay using Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay.
All transactions are processed in GBP and protected with industry-standard encryption for your security.
Your payment information is processed securely. We never store credit card details and all transactions are encrypted using industry-standard SSL technology, giving you complete peace of mind.
Care & Maintenance
We recommend following the care label on each garment for best results. In general, wash on a gentle cycle with cold water, avoid bleach, and air dry where possible to maintain the fabric’s integrity. For delicate items like knits, we recommend hand washing and drying flat.
Our fabrics are selected and tested for quality and durability. When cared for according to the label, they are designed to hold their shape and color wash after wash.
Brand & Support
Our products are crafted by experienced manufacturing partners who meet strict quality and ethical standards. We carefully select factories with proven expertise in producing premium garments, ensuring every item meets our expectations before it reaches you.
You can email us at support@mirano.uk — we reply to all messages within 24 hours. We don’t currently offer phone support or live chat because we want to give each customer thoughtful, personalized assistance.
At this time, we do not offer gift cards. We’re focused on providing a seamless shopping experience and a carefully curated collection for each season.